Privacy Policy

Last updated: May 31, 2026

This Privacy Policy describes how Elevate Social Media ("we," "us," or "our"), a web design agency based in Glendale, California, collects, uses, and handles your information when you visit our website at elevatesocialmedia.net and when you contact us through our contact form.

1. Information We Collect

We collect information you voluntarily provide when you fill out our contact form, including:

• Name
• Email address
• Phone number (optional)
• Business or brand name (optional)
• Service interest and any message you submit

We also automatically collect certain technical information when you visit our website, only if you have consented to analytics cookies. This information is collected through Google Analytics and includes:

• IP address (anonymized by Google)
• Browser type and version
• Device type and operating system
• Pages visited and time spent on each page
• Referring website
• General geographic location (city or region level, not precise)

If you decline analytics cookies, none of the above technical data is collected.

2. How We Use Your Information

We use the information you provide to:

• Respond to your inquiry and provide the services you requested
• Communicate with you about your project throughout its lifecycle
• Send you information relevant to services you expressed interest in
• Maintain records of client communications

We use Google Analytics data (when consented to) to understand how visitors interact with our website so we can improve it. We do not use analytics data to identify individual visitors or for advertising purposes.

We do not sell, trade, rent, or share your personal information with any third party for their own marketing purposes.

3. Cookies and Tracking

Our website uses cookies in the following ways:

• Analytics cookies (optional): Google Analytics places cookies on your device to collect aggregated usage data. These are only active if you click "Accept" on our cookie consent banner.
• Preference cookies: We store your cookie consent choice (Accept or Decline) in your browser's localStorage so we do not ask you again on future visits.

We do not use advertising cookies, tracking pixels, or any cookies that follow you across other websites.

You can opt out of Google Analytics tracking at any time by installing the Google Analytics Opt-out Browser Add-on (opens in new tab), by clicking "Decline" on our cookie banner, or by clearing your browser's localStorage.

4. Cookie Consent

When you first visit our website, a cookie consent banner is displayed. You have two choices:

• Accept: Google Analytics cookies are activated and we collect anonymized usage data to improve the site.
• Decline: No analytics cookies are set. Google Analytics will not collect any data about your visit.

Your choice is stored in your browser's localStorage under the key esm_cookie_consent. You can change your preference at any time by clearing your browser's site data for elevatesocialmedia.net.

We use Google Analytics 4 Consent Mode, which means analytics tracking remains in a denied state until and unless you explicitly accept. No data is sent to Google before consent is given.

5. How We Store Your Information

Contact form submissions are stored securely by Netlify, our hosting provider, on their servers in the United States. We access these submissions through the Netlify dashboard. Netlify's privacy policy is available at netlify.com/privacy (opens in new tab).

We retain contact form submissions for as long as necessary to respond to your inquiry and maintain records of client communications, typically no longer than 2 years after the last communication. You may request deletion at any time by contacting us.

6. Third-Party Services

Our website uses the following third-party services. Each has its own privacy policy governing how they handle data:

• Google Analytics 4 — website traffic analysis (only when consented to). Google Privacy Policy (opens in new tab)
• Google Fonts — font delivery. Fonts are loaded from Google's servers when the page loads, which may log your IP address regardless of cookie consent. Google Fonts Privacy FAQ (opens in new tab)
• Netlify — website hosting and contact form processing. Netlify Privacy Policy (opens in new tab)

We do not use Facebook Pixel, advertising networks, retargeting tools, or any third-party services beyond those listed above.

7. Your Rights Under CCPA

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

• Right to Know: You can request information about the categories and specific pieces of personal data we have collected about you.
• Right to Delete: You can request that we delete personal information we have collected from you, subject to certain exceptions.
• Right to Correct: You can request that we correct inaccurate personal information we hold about you.
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.
• Right to Opt Out of Sale: We do not sell personal information. There is nothing to opt out of.

To exercise any of these rights, contact us at contact@elevatesocialmedia.net. We will respond within 45 days as required by law.

8. Your Rights Under GDPR

If you are located in the European Economic Area (EEA) or United Kingdom, you have the following rights under the General Data Protection Regulation (GDPR):

• Right of Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can request that we correct inaccurate data.
• Right to Erasure: You can request that we delete your personal data ("right to be forgotten").
• Right to Restrict Processing: You can request that we limit how we use your data.
• Right to Data Portability: You can request your data in a structured, machine-readable format.
• Right to Object: You can object to our processing of your personal data.
• Right to Withdraw Consent: Where processing is based on consent (such as analytics cookies), you may withdraw consent at any time.

Our lawful basis for processing contact form data is legitimate interest (responding to your inquiry). Our lawful basis for analytics data is consent. To exercise any GDPR rights, contact us at contact@elevatesocialmedia.net. We will respond within 30 days.

9. Children's Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this page periodically. Continued use of our website after changes are posted constitutes acceptance of the updated policy.